Which document should be available to clients at a funeral home?

The general price list for services offered is essential for clients at a funeral home because it provides transparency and clarity regarding the costs associated with various funeral services and merchandise. Funeral homes are required by law to provide this document under the Funeral Rule established by the Federal Trade Commission (FTC). This regulation ensures that families can make informed decisions based on their financial circumstances without being subjected to high-pressure sales tactics or unexpected costs. By having access to this price list, clients can review the options available to them in a clear and straightforward manner, enabling them to select services that best meet their needs and budget.

Having additional materials, such as marketing brochures or an employee handbook, while valuable, does not serve the same essential purpose of transparency regarding pricing and options for services, which is critical in the often emotional and stressful circumstances surrounding funeral planning. A list of previous clients, on the other hand, would raise privacy concerns and is not required for client access, making it inappropriate in this context.